Terms and Conditions of Sale

1. Who are we?

The website printings-n.com is operated by Ozapp SRL (brand Printings-n), Thier de Jace 108, 4460 Grâce-Hollogne, Belgium, company and VAT number BE 1023.139.964, e-mail [email protected].

These terms apply to all orders placed on the website, by private individuals ("consumers") as well as by businesses. By placing an order, you accept them. They may change: the version that applies is the one online at the time of your order.

2. Our products

We manufacture printed matter and personalised items according to your choices (format, paper, finish, quantity) and from your files. Each product is made to order by our printing partners.

The photos on the website illustrate the products; they are not contractually binding. The usual printing tolerances apply: slight colour variations between the screen and the paper or from one print run to another, cutting and folding tolerances, and small quantity variations for certain products.

3. Prices

Prices are displayed excluding VAT, with the option of viewing them including VAT. The applicable VAT, which depends on the delivery country and your status, is calculated at checkout. Businesses in the European Union that provide a valid VAT number are invoiced excluding VAT (reverse charge). Delivery costs are shown in the basket before payment.

Our prices are checked in real time. If a price changes between adding the item to the basket and payment, the basket tells you and asks you to confirm the new price before paying. A product whose price cannot be checked cannot be ordered.

Promo codes apply under the conditions stated with the code (minimum amount, validity period, first order). They cannot be combined unless stated otherwise.

4. Ordering

1. You configure your product and add it to the basket.
2. You check the basket (products, quantities, lead times, delivery costs, promo codes).
3. You pay on the secure payment page of our provider Stripe, where you enter your delivery and billing addresses.

The contract is concluded as soon as payment is confirmed. You then receive a confirmation e-mail with a summary of the order and the link for sending your files. You can order without an account; an account allows you to track your orders and access your invoices.

5. Payment

Payment is made online at the time of ordering, by bank card (Visa, Mastercard), Apple Pay, Google Pay, Klarna or the local payment method offered in your country (for example Bancontact in Belgium, iDEAL in the Netherlands, TWINT in Switzerland, BLIK in Poland). Payment is processed by Stripe; we never have access to your card details.

An order whose payment has not gone through is not processed. It can still be cancelled as long as it has not been paid.

6. Cancellation

A paid order automatically goes into production: it can no longer be cancelled or modified, as the product is made specially for you. Please therefore check your basket and your files before paying.

An unpaid order can be cancelled at any time; it is also cancelled automatically if payment is not completed.

7. Your files

You send your print files after payment, using the link received by e-mail or from your account. An automatic check verifies the format, dimensions and resolution; if a file is rejected, you are notified of the reason and can send a new one.

You remain responsible for the content of your files: spelling, layout, colours, bleed and safety margins, image resolution. We print the file you approve, without retouching. We refuse any content that is illegal, hateful or infringes the rights of others.

Production begins once the file is accepted. Delivery times run from that moment. Without a file, we cannot produce your order: we will send you a reminder by e-mail.

8. Delivery

We deliver within the country of the selected shop, to the address given at checkout. The estimated delivery date is shown before ordering and repeated in the confirmation e-mail; it depends on the lead time chosen, receipt of a compliant file and the carrier. You receive a tracking link as soon as the parcel is dispatched.

On request, the parcel is sent as a neutral shipment, without our name or logo, so that you can pass it on directly to your customer.

The delivery times stated are estimates. In the event of a significant delay, we will let you know and work with you to find a solution; if you are a consumer, you retain the rights the law gives you in the event of non-delivery.

On receipt, check the condition of the parcel. Report any damaged or incomplete parcel to the carrier and to us, with photos, as soon as possible.

9. Right of withdrawal

Our products are made to your specifications and clearly personalised. The right of withdrawal therefore does not apply (article VI.53, 3° of the Belgian Code of Economic Law and article 16 (c) of Directive 2011/83/EU). You are reminded of this exception before payment.

10. Complaints and guarantee

If a product has a printing or manufacturing defect, or does not match your order, open a complaint from your account (or write to us at [email protected]) and attach photos. We will offer you a reprint or a full or partial refund.

Businesses: report visible defects within 14 days of receipt.

Consumers: you benefit from the two-year legal guarantee of conformity from the date of delivery. Report the defect to us within two months of discovering it.

The following are not defects: errors present in the file you sent, and variations within the tolerances described in article 2.

11. Liability

Our liability is limited to the amount of the order concerned, except in the case of intentional or gross misconduct, and unless the law imposes a different rule (in particular towards consumers). Towards businesses, we are not liable for indirect damage, such as loss of turnover or a missed event.

12. Personal data

We process your data in order to fulfil your order, as explained in our privacy policy.

13. Applicable law and disputes

These terms are governed by Belgian law. If you are a consumer, you retain the protection of the mandatory rules of the country where you reside.

If a problem arises, please write to us first: we always seek an amicable solution. Consumers may also contact the Consumer Ombudsman Service (Service de Médiation pour le Consommateur) free of charge (www.mediationconsommateur.be). Failing agreement, disputes with businesses fall within the jurisdiction of the courts of Liège; consumers may also bring proceedings before the court of their place of residence.