Privacy Policy

Data controller

Your data is processed by Ozapp SRL (brand Printings-n), Thier de Jace 108, 4460 Grâce-Hollogne, Belgium, company number BE 1023.139.964. If you have any questions about your data, contact us at [email protected].

Data we process

• Order: name, company, delivery and billing addresses, e-mail, phone number, VAT number, products ordered and amounts.
• Print files you send us, and related correspondence (file rejections, complaints and their photos).
• Account (optional): e-mail, password (stored encrypted), profile and order history.
• Payment: processed by Stripe. We only receive the payment status and the payment method used, never your card number.
• Newsletter (if you subscribe): e-mail and language.
• Technical data: IP address and server logs, for site security and protection against abuse.
• Audience measurement (only if you accept it): pages viewed and browsing paths on the site, on a pseudonymous basis.

Why and on what basis

We do not sell your data and we do not carry out targeted advertising.

Who receives your data

Only what is necessary, to:

• our printing and delivery partners: your files, the order specifications and the delivery address, so that your products can be made and shipped;
• Stripe (payment);
• our hosting provider, netcup GmbH (Germany), and Cloudflare (site delivery, security and backup storage);
• our e-mail sending provider and o2switch (France), which hosts our mailboxes;
• only with your consent: Google Analytics (Google Ireland Ltd) and Microsoft Clarity (Microsoft Ireland Operations Ltd), for audience measurement;
• the authorities, where required by law.

Some of these providers (Stripe, Cloudflare, Google, Microsoft) may process data outside the European Union, in particular in the United States. These transfers are governed by the EU–US Data Privacy Framework or by the European Commission's standard contractual clauses.

How long

• Orders and invoices: 10 years, as required by Belgian accounting law.
• Print files: as long as necessary for production, complaints and any reprint. You can ask for them to be deleted sooner.
• Account: until it is deleted. You can delete your account yourself from your customer area; your orders are then kept, no longer linked to you, for the legally required period.
• Basket: 30 days of inactivity.
• Newsletter: until you unsubscribe.
• Technical logs: a few weeks.
• Backups: 15 days.

Your rights

You can at any time request access to your data, its rectification, erasure or portability, restrict or object to its processing, and withdraw your consent. From your account, you can download your data and delete your account directly. For anything else, write to us at [email protected]: we will reply within one month.

You can also lodge a complaint with the Data Protection Authority (Autorité de protection des données): rue de la Presse 35, 1000 Bruxelles, Belgium, www.autoriteprotectiondonnees.be.

Cookies

We only use the cookies and browser storage necessary for the site to work, and audience measurement tools if you accept them in the banner. Your choice is kept for 6 months; you can change it at any time using the "Manage cookies" link at the bottom of every page.

Stripe's payment page uses its own cookies, which are necessary for payment and fraud prevention.

Changes

We may update this policy; the date of the last update is shown at the top of the page.